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At TACG, your growth is our success. As an employee, you will have access to education and training benefits and work/life balance through our Open Leave Policy. Your health is most important, so you’ll be “covered” with medical, dental and vision insurance. We offer immediate vesting with 401k matching, don’t delay and apply today!
We are a seeking a Problem Management SME, with Information Technology Infrastructure Library (ITIL)-based Problem Management context. This person will assist the Major Incident Management Service Manager in supporting and participating in problem management support teams to diagnose and resolve incidents as approved by leadership and requested by the Major Incident Owner. They will help coordinate with portfolio stakeholders, Capability Delivery Teams (CDT), and external organizations involved in all root cause analysis for incident activities. The Problem Manager will provide Information Technology support and troubleshooting skills while demonstrating expertise in providing solutions for recurring incidents. They will assist in the implementation and support of approved changes as directed to resolve a problem. Participate in status meetings, related working groups, conferences, and other meetings involving Information Technology activities impacting or potentially impacting BES deployed systems and supporting infrastructures.
The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
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