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At TACG, your growth is our success. As an employee, you will have access to education and training benefits and work/life balance through our Open Leave Policy. Your health is most important, so you’ll be “covered” with medical, dental and vision insurance. We offer immediate vesting with 401k matching, don’t delay and apply today!
We are a seeking an Information Technology Infrastructure Library (ITIL) SME to guide, design and author IT services based on senior level guidance and overall strategic guidance. The ITIL SME will help ensure alignment of ITSM practices and multiple ITIL processes to support end to end service delivery with organizational goals and objectives. The ITIL SME must have a broad range of ITSM experience and collaborate with global process stakeholders, including technical management, functional management, project management, and business process subject matter experts in order to establish and author service strategies and designs. The ITIL SME must be adept in setting up new service management activities, including governance and domain analysis frameworks, and guiding organizational change management. The ITIL SME will provide guidance for Service Transition of the services that they have designed and authored as well as monitor service operations to support continuous service improvement. This position will require adaptation of ITIL framework implementation within the standards provided by the DoD Enterprise Service Management Framework (DESMF) and strong project management skills.
Candidates in the Gunter AFB (Montgomery, AL) and Wright Pattterson AFB (Dayton, OH) locations will be considered.
The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
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